{"id":11136,"date":"2019-03-21T14:58:05","date_gmt":"2019-03-21T14:58:05","guid":{"rendered":"https:\/\/aidsconcern.org.hk\/?page_id=11136"},"modified":"2019-03-21T14:58:05","modified_gmt":"2019-03-21T14:58:05","slug":"hiv_self-testing-terms_conditions-2","status":"publish","type":"page","link":"https:\/\/aidsconcern.org.hk\/en\/testing-service\/hiv_self-testing-terms_conditions-2\/","title":{"rendered":"Terms and conditions for purchasing self-test kit"},"content":{"rendered":"

Please note that our self-test kits can only find HIV infections which have been in the body at least 90 days. If you think you have had more recent exposure to HIV, you should consider testing again 90 days after exposure.<\/p>\n

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Exchange<\/strong> and Refund<\/strong> Policy<\/strong>\u00a0<\/strong><\/h3>\n

It is a non-refundable<\/strong> item due to the sensitive nature of HIV test kits.<\/p>\n

However, if there are any faculties in the test kits, such as missing items, or damaged in delivery, we are happy to exchange for a new one within 1 month from the date of purchase, as long as proof for the kit failure is provided to our staff by email.<\/p>\n

In that case, please contact us at 2394-6677 or email us at self-test-hk@aidsconcern.org.hk<\/a><\/p>\n

 <\/p>\n

\u201cShall We Talk?\u201d online counselling Policy<\/strong><\/h3>\n

Please note that the online counselling is a non-refundable and non-exchangeable item. You can use it within 1 month after the date of purchase.<\/p>\n

 <\/p>\n

Shipping<\/strong> Policy<\/strong><\/h3>\n

We will dispatch the items after we confirmed your payment. Under normal circumstances, your order shall arrive within 5 working days.<\/p>\n

Once you receive the test kit, please store the package in a cool environment between 2-30 degree Celsius.<\/p>\n

Delivery – By Hong Kong Post<\/strong><\/p>\n